Effective Date: September 17, 2024

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Bell Consultation Services ("we," "our," or "us") is committed to protecting the privacy of all individuals who visit our website and use our services. This Privacy Policy Agreement ("Policy") outlines the practices we follow in collecting, using, and sharing personal information. It provides a detailed explanation of how your information is processed and stored when you interact with us through our website, askdocbell.com, and its subsidiaries.

This Policy ensures compliance with relevant privacy laws and serves as a formal declaration of our dedication to protecting personal data, going beyond industry-standard privacy requirements. If at any time we decide to use personally identifiable information in a way that significantly deviates from what was originally communicated, we will notify you by email, and you will have the option to opt out.

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This Policy governs all data collection and usage by Bell Consultation Services and its subsidiary Better Me Psychiatry. It applies to any personal information provided directly by you or collected automatically when you interact with our website and services. This Policy does not apply to third-party websites or services outside of our control, and we encourage you to review the privacy policies of any external websites you visit via links on our site.

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Types of Information Collected

We collect both personally identifiable information ("PII") and non-personal, anonymous demographic data to better serve you and improve our services. Information collected can include, but is not limited to:

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1. Voluntarily Provided Information

• Personal Identification: Name, mailing address, phone number, email address, and payment details such as billing address and credit card information.

• Account Information: Login credentials, user preferences, and order history.

• Communications: Information shared through emails, forms, and surveys, including any other data you provide to us for specific services or inquiries.

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2. Automatically Collected Information

• Cookies and Tracking Technologies: We collect data on your interactions with our website, including the pages you visit, the time spent on those pages, and navigation paths. This information is collected via cookies, third-party tracking technologies, and server logs.

• Technical Information: Internet Protocol (IP) address, browser type, operating system, device type, and other related technical details.

• Demographic Data: Non-personal information like age, gender, household income, interests, and preferences that are gathered from voluntary surveys or automatically collected.

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3. Children’s Privacy

• We do not knowingly collect personal information from children under the age of 13. In the event we discover that such information has been inadvertently collected, we will take immediate steps to delete it from our database, or, where appropriate, secure verifiable parental consent.

 

Method of Information Collection

We collect personal information through a variety of methods, ensuring we adhere to applicable privacy laws:

• Direct Input: When you create an account, complete a form, place an order, or provide information through our customer service channels (e.g., surveys, emails).

• Cookies and Automated Tracking: Our site uses cookies and other automated tools to monitor your browsing activities and gather data on website performance and user behavior.

• Third-Party Integrations: We may receive information from third-party services (such as Google Analytics) to enhance our services and provide a better user experience.

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Purpose of Data Collection

Your personal information is collected for the following purposes:

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1. Providing and Improving Services

• To process transactions, respond to inquiries, and deliver the services you request.

• To provide you with a personalized experience on our website by tailoring content to your preferences.

• To enhance and optimize our website’s performance and troubleshoot technical issues.

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2. Marketing and Communication

• With your consent, we may send promotional materials or newsletters to inform you about new services, products, or special offers. You can opt out at any time by following the instructions in the email or contacting us directly.

• We may also contact you to participate in surveys or market research, but only when you have given explicit consent for such communications.

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3. Legal Compliance and Protection

• To comply with legal obligations, including responding to lawful requests from public authorities, and to meet regulatory requirements.

• To enforce our terms and conditions and to prevent, detect, and investigate illegal or unauthorized activities, including fraud or misuse of our services.

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Data Security Measures

We implement a range of security measures to ensure the safety of your personal information:

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1. Encryption and Secure Data Transmission

• All sensitive information, such as credit card details, is transmitted via Secure Socket Layer (SSL) encryption, providing a high level of protection during online transactions.

• We maintain up-to-date security certificates, as indicated by the "https" and lock icon in your browser’s address bar.

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2. Access Control

• Personal data is accessible only by authorized employees who require access to perform their job functions (e.g., billing, customer service).

• Our servers are located in secure environments, and access is strictly controlled with physical and network security measures.

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3. Regular Security Audits

• We conduct regular audits of our data protection measures to identify and address potential vulnerabilities.

In the unlikely event of a data breach, we have protocols in place to notify you if your personal information has been compromised.

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Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade personal information with third parties. Your personal data will only be shared in the following situations:

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1. Third-Party Service Providers

• We may share personal data with trusted service providers who perform functions on our behalf, such as payment processing, website hosting, and email distribution. These providers are contractually obligated to keep your data secure and only use it for the specified purposes.

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2. Legal Obligations

• We may disclose your personal data in response to legal requirements, such as subpoenas, court orders, or government investigations, where we believe disclosure is necessary to comply with the law or protect the rights and safety of our company, customers, or others.

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3. Consent-Based Sharing

• In cases where your personal data will be shared with third parties for purposes not described in this Policy, we will seek your explicit consent before doing so.

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Importantly, we do not share phone numbers or SMS consent information with third parties. If you provide a phone number for receiving SMS notifications, it will be used solely for that purpose and not for any marketing or third-party use.

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User Rights Regarding Personal Information

As a user of our services, you have several rights concerning your personal data:

• Access and Portability: You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used electronic format that you can transfer to another service provider.

• Correction: If your personal information is inaccurate or outdated, you have the right to request its correction.

• Deletion: You can request the deletion of your personal information, and we will comply unless we are required by law to retain it.

• Restriction of Processing: You may request that we limit the processing of your personal data in specific circumstances.

• Objection to Processing: You can object to our use of your personal information for certain purposes, such as direct marketing or when processing is based on our legitimate interest.

To exercise any of these rights, please contact us using the contact details provided below.

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Contact Information

For any questions, concerns, or requests related to this Privacy Policy, or if you wish to exercise your data rights, please contact us:

• Email: drbrainohio@gmail.com

• Phone: 614-379-3430

• Mailing Address: 580 Office Parkway, Westerville, Ohio, 43082

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Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and the effective date will be noted at the top. Continued use of our website following any updates indicates your acceptance of the revised Policy.